Customer Service

Customer Service

Return Policy

With Cash Register Receipt

  • Items may be returned in saleable condition within 30 days.
  • Refund will be given in like manner as purchased.
  • Check refunds will be mailed 10 days from the date of sale.
  • Extended return policy for Christmas/Holiday merchandise until January 15th
  • Holiday merchandise will be credited for current selling price or full value return for full value exchange.
  • Alcoholic beverages are not returnable.

Without Cash Register Receipt

  • Credit Voucher for current selling price.

Clearance Merchandise

  • All Sales are final and sold as is.

Returned Checks

  • A $30.00 fee will be charged on all returned checks.


Nursery Stock Warranty

  • Nursery stock is guaranteed for one year with receipt and plant for up to amount paid.
  • No over-winter warranty on perennials, roses, bulbs, or non-hardy plants.
  • There is no warranty on clearance stock or replacement plants.
  • Gale’s reserves the right to void any warranty due to under or over watering.
  • Warranties are “non-transferrable”.
  • No Cash refunds. Store credit only.


Customer Services

  • Gift Certificates
  • Special Orders
  • Delivery
  • Tree & Shrub Planting
  • Custom Floral Designs
  • Custom Greenhouse Designs
  • Related Professionals Program
  • GardenStyle Garden Clubs

A Word About Privacy: Gale’s will not share, sell, distribute, or otherwise cause to be made public any confidential information provided to us. All personal information will be used expressly for the purposes stated. We consider your information confidential and treat it accordingly.

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24373 Center Ridge Road, Westlake, OH 44145
2730 SOM Ctr Rd, Willoughby Hills, OH 44094